How to Handle Incorrect Penalties

There are different penalties for different scenarios that lead to inefficiencies in the delivery process. 

Let’s dive into the different types of penalties we have at Meesho: 

1. Auto Cancellation Penalty - If shipments are not dispatched a day after the expected dispatch date is crossed, shipments get auto cancelled.
   

2. Supplier Cancellation Penalty - If you cancel an order once it is placed, you are charged a penalty as it is mandatory to dispatch the shipment once an order comes in. 
   

3. Direct Shipping Penalty - If you’re caught sending orders received on Meesho directly to your customer, you are charged ₹5,000 and your account might be deactivated temporarily or permanently. 
   

4. Return Shipping Fee - If the customer initiates a return, you will have to bear the return shipping fee. Find the return shipping fee of a product by viewing its details.
   

5. Other Penalties - If you send an empty box, missing products or wrong items to the customer, you will have to refund the customer on their purchase. 
   

To raise a ticket in case you have been charged incorrectly, visit the Supplier Panel, click on ‘Support’, click on ‘Payments & Penalties’ and select, “I have an issue with a penalty for an order(s)”. 

If you have other payment-related issues that are not specifically mentioned in the support panel, then you can raise a ticket under ‘Other Payment related issues’.

Now that you understand our penalty structure, grow your business on Meesho today!